FAQ

If the “Frequently Asked Questions” below do not answer your question or issues then please email support@pointspanel.com

What is the VPN?

How do I install on Android?

How long does it take to get paid?

Why are the times not correct on my app?

How many points do I get per survey?

How do I remove PointsPanel?

How do I install the VPN on Android?

How do I install the VPN on iOS?

I have changed phones. What should I do?

How will I know if my phone supports the app?

Which studies can I join?

Am I eligible for the study?

I am running iOS 9, but the app won’t install

How many points do I get for an individual survey?

What is PayPal?

How are the points paid?

Why have my points not been added?

What are the e-Diary requirements?

How do I join the study?

My phone doesn’t have a data plan, can I still participate?

How are the points paid?

How do I redeem my points?

How are the points calculated?

How do I view my points?

Do I need to leave my phone on at all times?

How do I check the version of Android on my phone?

How do I check if my iPhone is supported?

How will I know if the app is working?

What will PointsPanel do?

Who can I contact if I have a problem?

Will it use up my battery?

Will the app use up my data allowance?

How will I know if the VPN is working?

What if I change phones?

I’m being asked to install a Certificate?